FAQ
General FAQs
I’m an artist / illustrator / designer – how do I submit work for a feature or collaboration?
We love discovering new creatives. Please email a short description of what you do, along with a selection of images, to demo@mail.com.
Due to the high volume of submissions, we can’t reply to everyone individually, but we review everything and will be in touch if there’s an opportunity.
QuesI’m a writer or photographer – who should I contact about working with you?ion Name
Please send a brief introduction and examples of your work to our editor at demo@mail.com.
I’m a retailer and would like to stock your products. How do I find out more?
We’re always happy to hear from new retailers. Visit our Wholesale page for more information and access to our current wholesale catalogue.
General FAQs
How do your cards come packaged?
All cards are packaged in a cornstarch-based cello bag.
I’ve placed an order – how do you ship items?
Full details about shipping and returns can be found on our Deliveries & Returns page.
How long will my order take to arrive?
- UK: 2–4 working days
- EU: 7–10 working days
- International: 10–14 working days
For more detailed information, please visit our Deliveries & Returns page.
How can I contact you about my order?
If you have any questions about your order, email orders@wrapmagazine.com and we’ll get back to you as soon as possible.
How do I return an item?
Please visit our Deliveries & Returns page for full instructions on returns.
Can I collect my order from your studio?
Unfortunately, we’re currently unable to offer collection from our London studio.
Do I have to pay customs or import charges?
Orders shipped outside the UK may be subject to local VAT, sales tax, or customs fees upon arrival. These charges are the customer’s responsibility and are set by local authorities and couriers.
- EU orders under €150: VAT is charged at checkout via IOSS, helping to avoid border delays.
- US orders: Due to new US tariffs, an additional duty is charged at checkout. The amount depends on the product and country of manufacture.
For questions, please contact orders@wrapmagazine.com.
General Product Safety (GPSR)
What is GPSR (General Product Safety Regulation)?
We comply with the General Product Safety Regulation (EU) 2023/988, which ensures that all products sold in the EU are safe for consumers.
This regulation replaces the previous General Product Safety Directive and applies to all consumer products sold in the EU, both online and offline. It affects manufacturers, importers, distributors, and fulfilment providers.
GPSR focuses on:
Minimising consumer risk
Clear product information and warnings
Accountability across the supply chain
Improved traceability and recall procedure
GPSR Compliance Information
If you have any product safety concerns, you can contact us at:
The Wrap Paper Ltd
S1 Cell Studios
23–27 Arcola Street
London E8 2DJ
📧 orders@wrapmagazine.com
EU Representative:
EUIFY OSS B.V.
T.A.V. The Wrap Paper Ltd
Prinses Margrietplantsoen 33
2595 AM, Den Haag
The Netherlands
📧 GPSR@euify.eu
